Cup profile and tasting notes
Milk chocolate, citrus, vanilla, nuts and oatmeal cookie aroma
|Variety||San Ramon, Caturra, Typica|
|Altitude||1300 - 1500 masl|
|Owner||Ywangwan Small Holders|
|Region||Southern Shan State|
Our Delivery Policy
Where do we deliver?
We would deliver to Mars if we could – to reach the whole of the universe with good coffee, but it is not that simple – so for now we deliver to:
UK: Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
How long will it take?
We do not work at weekends so the term working day means Monday to Friday. If you place an order on the weekend it will not be sent out until Monday.
All orders placed before 13:00hrs 'normally' go out the same day. We do not guarantee orders go out the same day as ordered.
Royal Mail - You can order up to 2kg (7 x 250g bags) using Royal Mail first or second class - orders over 2kg will be sent using Interlink Next Day
UK Mail Next Day - using this service you can order up to 10kg (38 x 250g bags) will ensure your order gets to you the next working day once the order is despatched from the roastery.
If you use this service you maybe required to sign for the delivery unless you elect to take responsibility for loss if left in a safe place. You will receive an email update from UKMail with a one hour delivery window and using the consignment number you track your order.
How do we keep you updated as to the status of your order.
Once you have placed your order you will receive 2 status updates - they will be:
Order confirmation – this means we have received your order and the coffee is yet to be roasted.
Shipped confirmation – this means your order has left our roastery by your chosen method.
Do we meet our delivery deadlines?
We try our best to meet the delivery deadline quoted, but on the odd occasion a parcel can be delayed due to reasons that are out of our control.
Why don't we offer free postage?
Nothing is free in life. We know you all love free postage and sometimes we do offer it as part of a promotion, but it is our policy to charge for postage. We have considered offering free postage but the costs would have to be absorbed elsewhere by you the customer. We don’t hide our postage costs.
Missing, Damaged or Incorrect Orders
We try very hard to ensure you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.
Please note: Royal Mail does not class an international shipment as lost or missing for 28 working days unfortunately we can not take any action until this time has passed. During that time we recommend that you ask your local sorting office / post office if they've tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them. You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email. If your delivery still hasn't arrived after 14 working days and you have performed the above steps then please email us.
Change of Mind, Address and Cancellations
You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by emailing us at the address shown in the 'contact us' section of the website.
Your product must be complete and in 'as new' condition e.g. if you have opened the postal packet to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used and it must have the heat seal still in place. It should be returned with the original postal packet and packing note you received with it.
Please note that orders that have been ground to order (e.g - not whole roasted beans) may be exempt from our usual returns policy, as these represent a customised special order item. Any 'Free Gifts' received with the product must also be returned. Coffee Real will not refund the cost of postage incurred in returning a item.
If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.
We cannot cancel your purchase when:
The seal has been broken on any products, or the goods were a special order to your specification.
To qualify for a refund or exchange the product must be:
In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you have a coffee subscription with us please note that if you change your address and/or product profile in your account settings after the purchase date this will not update your current order, only future orders and thus you will need to notify us by email of any changes you wish to make.
Situated in Southern Shan State in Ywangwon township, coffee has been grown since the 1980’s where it was planted to try and eradicate the opium growing in the region. This coffee comes from smallholders on 1- 3 ha plots where they grow a variety of coffee varieties such as San Ramon, Caturra, Typica, catuai and S -795. On these farms they have mixed crops, livestock and shade trees to supplement the growing of coffee as smallholders.
These small holder famers have been supported the Mandalay Coffee Group (MCG) who have worked with these farmers supplying training to the small groups to help improve quality. Some of these famers also received training from a USAID program led by Winrock international. A focus of this project of Rift Valley trading who exported these coffees with MCG was to focus on famers who hadn’t received training from the program and reach out to those as well to help them improve their standards.
During the harvest Thint Lwin who works for MCG will coordinate and purchase the cherry with his local village collectors from the farmers where all money is paid upfront. The coffee is then transported directly to the wet mill owned by MCG in Pyin Oo Lwin. By taking the cherry MCG can help reduce the risk for farmers and have greater control over the process and quality of washed and natural coffees. In 2017 they achieved a score of 89.5 in the national competition with a natural lot which has encouraged them to continue this and expand the operation growing form 15 to 100 raised beds as well as building parabolic driers.
This lot made up of 80% Catuai, 10% S-795, 10 % other arabica (San Ramon, Caturra, Typica) will be picked and then sent overnight to the processing facilty in Pyin Oo Lwin. From here it is then floated and separated with the cherry then taken to the raided beds. The coffee once on the beds is moved
each hour during the day and then covered at night for approximately 15 -20 days.
Every daily lot is cupped for quality control by the 2 Q graders at the mill and then similar daily lots from the same source and variety are batched and stored together
in our warehouse until ready for milling. Coffee is then hulled, sized, and sorted ready for export.