Cup profile and tasting notes
Mango, orange marmalade and cascara, creamy body and a long honey finish
|Farm||San Martin Coop|
|Variety||Catuai / Caturra|
|Owner||San Martin Coop|
Our Delivery Policy
Where do we deliver?
We would deliver to Mars if we could – to reach the whole of the universe with good coffee, but it is not that simple – so for now we deliver to:
UK: Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
How long will it take?
We do not work at weekends so the term working day means Monday to Friday. If you place an order on the weekend it will not be sent out until Monday.
All orders placed before 13:00hrs 'normally' go out the same day. We do not guarantee orders go out the same day as ordered.
Royal Mail - You can order up to 2kg (7 x 250g bags) using Royal Mail first or second class - orders over 2kg will be sent using Interlink Next Day
UK Mail Next Day - using this service you can order up to 10kg (38 x 250g bags) will ensure your order gets to you the next working day once the order is despatched from the roastery.
If you use this service you maybe required to sign for the delivery unless you elect to take responsibility for loss if left in a safe place. You will receive an email update from UKMail with a one hour delivery window and using the consignment number you track your order.
How do we keep you updated as to the status of your order.
Once you have placed your order you will receive 2 status updates - they will be:
Order confirmation – this means we have received your order and the coffee is yet to be roasted.
Shipped confirmation – this means your order has left our roastery by your chosen method.
Do we meet our delivery deadlines?
We try our best to meet the delivery deadline quoted, but on the odd occasion a parcel can be delayed due to reasons that are out of our control.
Why don't we offer free postage?
Nothing is free in life. We know you all love free postage and sometimes we do offer it as part of a promotion, but it is our policy to charge for postage. We have considered offering free postage but the costs would have to be absorbed elsewhere by you the customer. We don’t hide our postage costs.
Missing, Damaged or Incorrect Orders
We try very hard to ensure you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.
Please note: Royal Mail does not class an international shipment as lost or missing for 28 working days unfortunately we can not take any action until this time has passed. During that time we recommend that you ask your local sorting office / post office if they've tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them. You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email. If your delivery still hasn't arrived after 14 working days and you have performed the above steps then please email us.
Change of Mind, Address and Cancellations
You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by emailing us at the address shown in the 'contact us' section of the website.
Your product must be complete and in 'as new' condition e.g. if you have opened the postal packet to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used and it must have the heat seal still in place. It should be returned with the original postal packet and packing note you received with it.
Please note that orders that have been ground to order (e.g - not whole roasted beans) may be exempt from our usual returns policy, as these represent a customised special order item. Any 'Free Gifts' received with the product must also be returned. Coffee Real will not refund the cost of postage incurred in returning a item.
If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.
We cannot cancel your purchase when:
The seal has been broken on any products, or the goods were a special order to your specification.
To qualify for a refund or exchange the product must be:
In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you have a coffee subscription with us please note that if you change your address and/or product profile in your account settings after the purchase date this will not update your current order, only future orders and thus you will need to notify us by email of any changes you wish to make.
We visited the San Martin de Tarrazú Mountains in 2016 as part of our investment into cooperative coffee. San Martin is a very small hamlet at the very highest elevations of the Tarrazu coffee-growing region and today in 2019/20 season we are still investing in honey and washed coffees
This coffee has been produced entirely by smallholder farmers of the community of San Martin de Tarrazú Mountains, which is one of Costa Rica’s most famous coffee growing regions.
The farmers are all members of Coopetarrazú, a coffee cooperative founded in 1960 by only 228 small coffee growers from across the region.
Today, the cooperative is one of Costa Rica’s most prominent, with members numbering more than 3,000 and over 250 permanent staff. They run the largest wet mill in Costa Rica, processing more than 110,000 bags of green coffee annually, even though approximately 85% of the cooperative’s members are overwhelmingly small scale, farming on 4 hectares or less.
This particular ‘community’ lot is the result of a relatively new traceability programme developed by the cooperative that focuses on lot separation by community, giving different community profiles a chance to shine rather than being bulked together into a single product.
Coopetarrazú is historically one of the most forward thinking cooperatives in Costa Rica. In 2006, the cooperative established the Coffee Culture Quality of Life Sustainability Plan which has helped producers implement better environmental practices, thus creating a culture of environmental respect and awareness among members and their children.
As part of the plan, the cooperative provides free soil analysis to its members, which helps farmers assess and adjust for the impact topography and surrounding ecosystems have on their soil. Young people from the community participate in the plan by conducting environmental impact research and monitoring local bird and insect populations. By starting awareness at an early age, farmers and their children have seen significant shifts with regards to worldview and farming practices.
‘Community coffee’ is one of Coopetarrazú’s newer projects, which sees a direct line of traceability from the community producing the coffee to the consumer. and ‘reverse’ traceability of understanding how coffee consumers understand and appreciate their production from feedback through coffee roasters.
The programme has already had an impact on quality improvements and productivity, as it has incentivised communities to work together to renovate ageing plantations, among other improved practices. The communities receive a premium for all lots that cup and are categorised as speciality-grade, which then goes directly to the community, who decide together how that premium will be spent.
So far, community premiums have been spent on infrastructure improvements, but there are plans to invest in education and agricultural improvement programmes in the future.