Cup profile and tasting notes
Apple and sweet tomato, lemonade and citrus acidity with a long finish. A vibrant cup
|Coffee||La Candelilla Honey Process|
Our Delivery Policy
Where do we deliver?
We would deliver to Mars if we could – to reach the whole of the universe with good coffee, but it is not that simple – so for now we deliver to:
UK: Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
How long will it take?
We do not work at weekends so the term working day means Monday to Friday. If you place an order on the weekend it will not be sent out until Monday.
All orders placed before 13:00hrs 'normally' go out the same day. We do not guarantee orders go out the same day as ordered.
Royal Mail - You can order up to 2kg (7 x 250g bags) using Royal Mail first or second class - orders over 2kg will be sent using Interlink Next Day
UK Mail Next Day - using this service you can order up to 10kg (38 x 250g bags) will ensure your order gets to you the next working day once the order is despatched from the roastery.
If you use this service you maybe required to sign for the delivery unless you elect to take responsibility for loss if left in a safe place. You will receive an email update from UKMail with a one hour delivery window and using the consignment number you track your order.
How do we keep you updated as to the status of your order.
Once you have placed your order you will receive 2 status updates - they will be:
Order confirmation – this means we have received your order and the coffee is yet to be roasted.
Shipped confirmation – this means your order has left our roastery by your chosen method.
Do we meet our delivery deadlines?
We try our best to meet the delivery deadline quoted, but on the odd occasion a parcel can be delayed due to reasons that are out of our control.
Why don't we offer free postage?
Nothing is free in life. We know you all love free postage and sometimes we do offer it as part of a promotion, but it is our policy to charge for postage. We have considered offering free postage but the costs would have to be absorbed elsewhere by you the customer. We don’t hide our postage costs.
Missing, Damaged or Incorrect Orders
We try very hard to ensure you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.
Please note: Royal Mail does not class an international shipment as lost or missing for 28 working days unfortunately we can not take any action until this time has passed. During that time we recommend that you ask your local sorting office / post office if they've tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them. You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email. If your delivery still hasn't arrived after 14 working days and you have performed the above steps then please email us.
Change of Mind, Address and Cancellations
You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by emailing us at the address shown in the 'contact us' section of the website.
Your product must be complete and in 'as new' condition e.g. if you have opened the postal packet to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used and it must have the heat seal still in place. It should be returned with the original postal packet and packing note you received with it.
Please note that orders that have been ground to order (e.g - not whole roasted beans) may be exempt from our usual returns policy, as these represent a customised special order item. Any 'Free Gifts' received with the product must also be returned. Coffee Real will not refund the cost of postage incurred in returning a item.
If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.
We cannot cancel your purchase when:
The seal has been broken on any products, or the goods were a special order to your specification.
To qualify for a refund or exchange the product must be:
In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you have a coffee subscription with us please note that if you change your address and/or product profile in your account settings after the purchase date this will not update your current order, only future orders and thus you will need to notify us by email of any changes you wish to make.
La Candelilla was the first independent mill created in Costa Rica.
They used to deliver their cherries to the huge neighbour Coope Tarrazu mill but decided in 1998 (in the middle of the coffee crisis) to add value to their product taking control of the process.
The farms and mill are run by siblings covering 70 ha of planted coffee in total.The pulp from wet mill is piled in one parcel before being used as organic fertilizer, bodynamic technics are applied as well.
They send soil samples to the national research center Icafe every year and adjust the fertilizing, planting, etc. according to the results.
Ten pickers help the family during the season to harvest Caturra, Red and Yellow Catuai, Typica, Geisha and a tiny amount of SL28.
Upon receiving the cherries, samples are taken to assess the number of floaters, immature beans, broca affected beans and to calculate an estimated yield for the lot.
This year, 2,020 fanegas have been delivered to the mill which is pretty much the same as last year but they get more second and third grade than last year as the beans are very small.
The harvest was a month early this year and all the coffee was pretty much harvested in Feb. The washed and honeys are processed through a Penagos machine. The process applied depends on the variety and on the demand. They reduced the amount of water used from 500-600L per fanega to 215L with new techniques employed.
From the wet mill, a pipe gets the coffee all the way down to another patio where it is collected and spread out for drying. African beds and patios are available for drying.
All naturals and more fragile varieties lots start their drying journey on beds and are then moved to patios. The naturals are not touched for 2 days to avoid breaking the cherries and it takes from 17 to 22 days to complete natural drying and 7-10 days for semi-washed.The way the coffee dries for each lot kind of dictates the process that will be followed. The longer the darker the honey will be. Therefore, a thicker layer helps to get darker honeys such as this Lot.
The coffee is covered at night if not too wet (to avoid steam). At the end of the process, they pile the coffee before bagging to have more temperature consistency within the lot.2,900 fanegas can be stored and be processed in the premises.
They also have the dry mill on site and the Typica and the Geisha are stored in plastic bags & jute, at the coolest place of the warehouse and covered to avoidany dust.
50 bags a day can be dry-milled for export and they do 40% washed, 30% honey, 20% natural and 10% of specific lots (Typica, Geisha, SL 28).
The new generation (fourth) is already working along their parents, innovating and growing the business. It has been informally agreed that one son or daughter per household will take over the farm when the parents retire.
It also seems that more young people are coming back to the region after finishing their studies in the capital which is a great assess for the coffee industry.
This Lot is Typica honey