Cup profile and tasting notes
Deep berry tones, hints of sweet mandarin orange and stone fruit, and the subtle emergence of Christmas spice.
|Farm||Lake Idwi Smallholders|
|Coffee||Rebuild Womens Hope|
|Owner||Lake Idjwi Smallholders|
I'm always a little hesitant when ordering a new coffee. Got to be honest, only had a couple of disappointments where Coffee real is concerned. I finished the Mexican off this morning and poured some beans into the machine for my first cup of DR Congo. Sniffing the beans didn't reveal anything and so, I took my first sip. MY GIDDY AUNT! This is exceptional, bursting with flavour, not a hint of bitterness. It's a little pricier than most, but for flavour like this, I'll just spoil myself OK?
Our Delivery Policy
Where do we deliver?
We would deliver to Mars if we could – to reach the whole of the universe with good coffee, but it is not that simple – so for now we deliver to:
UK: Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
How long will it take?
We do not work at weekends so the term working day means Monday to Friday. If you place an order on the weekend it will not be sent out until Monday.
All orders placed before 13:00hrs 'normally' go out the same day. We do not guarantee orders go out the same day as ordered.
Royal Mail - You can order up to 2kg (7 x 250g bags) using Royal Mail first or second class - orders over 2kg will be sent using Interlink Next Day
UK Mail Next Day - using this service you can order up to 10kg (38 x 250g bags) will ensure your order gets to you the next working day once the order is despatched from the roastery.
If you use this service you maybe required to sign for the delivery unless you elect to take responsibility for loss if left in a safe place. You will receive an email update from UKMail with a one hour delivery window and using the consignment number you track your order.
How do we keep you updated as to the status of your order.
Once you have placed your order you will receive 2 status updates - they will be:
Order confirmation – this means we have received your order and the coffee is yet to be roasted.
Shipped confirmation – this means your order has left our roastery by your chosen method.
Do we meet our delivery deadlines?
We try our best to meet the delivery deadline quoted, but on the odd occasion a parcel can be delayed due to reasons that are out of our control.
Why don't we offer free postage?
Nothing is free in life. We know you all love free postage and sometimes we do offer it as part of a promotion, but it is our policy to charge for postage. We have considered offering free postage but the costs would have to be absorbed elsewhere by you the customer. We don’t hide our postage costs.
Missing, Damaged or Incorrect Orders
We try very hard to ensure you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.
Please note: Royal Mail does not class an international shipment as lost or missing for 28 working days unfortunately we can not take any action until this time has passed. During that time we recommend that you ask your local sorting office / post office if they've tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them. You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email. If your delivery still hasn't arrived after 14 working days and you have performed the above steps then please email us.
Change of Mind, Address and Cancellations
You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by emailing us at the address shown in the 'contact us' section of the website.
Your product must be complete and in 'as new' condition e.g. if you have opened the postal packet to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used and it must have the heat seal still in place. It should be returned with the original postal packet and packing note you received with it.
Please note that orders that have been ground to order (e.g - not whole roasted beans) may be exempt from our usual returns policy, as these represent a customised special order item. Any 'Free Gifts' received with the product must also be returned. Coffee Real will not refund the cost of postage incurred in returning a item.
If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.
We cannot cancel your purchase when:
The seal has been broken on any products, or the goods were a special order to your specification.
To qualify for a refund or exchange the product must be:
In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you have a coffee subscription with us please note that if you change your address and/or product profile in your account settings after the purchase date this will not update your current order, only future orders and thus you will need to notify us by email of any changes you wish to make.
Despite the Kalashnikovs, kidnapping and corruption, the Congo is one of the last frontiers for the world’s best-tasting coffees and oh boy you are in for a taste treat with this well deserving and stunning Rebuild Women's Hope Lot 5.
Still today in the DRC, a woman has been traditionally considered less valuable than a man; merely an instrument of sexual satisfaction or a producer of children, she is considered incapable of contributing to her family and community’s needs through dignified work.
Rebuild Women's Hope is a non-profit organisation based in Bukavu, Democratic Republic of Congo. It was established in 2013 by gender equity pioneer Marceline Budza, with the aim of empowering Congolese women.
In 2015 CoffeeLac, alongside other social impact charities teamed up with Rebuild Women's Hope in order to use the incredible potential that coffee has in creating economic opportunities for female smallholders on Lake Idjwi.
Together, the partners have provided members of RWH with the tools and the know-how to take control of their economic future by integrating them into the coffee value chain.
The Coffeelac Rebuild Women’s Hope programme has included building two washing stations on Idjwi Island - where our Rebuild Women's Hope coffees are processed - and entrepreneurship and economic empowerment training for RWH’s members.
Idjwi Island is situated on Lake Kivu, almost equidistant from Rwanda and mainland DRC. Up until very recently, coffee produced on Idjwi had no export market, and was sold to middle men who would smuggle it across the water in boats into neighbouring countries for re-sale.
Despite also having optimal conditions for coffee cultivation - such as altitudes of up to 2,000 metres - the quality of production had always historically suffered, due to lack of markets, agri-inputs, agronomy training and finance.
This has since changed dramatically, as the work of CoffeeLac in training RWH in best agronomic practices, and facilitating new, quality-focussed processing protocols and infrastructure, has seen the group's coffees break into the specialty market, where it attracts price premiums that have a huge benefit on the livelihoods of its farmers.
Today, RWH has expanded to 1,800 members growing high-quality coffee and the programme continues to build a spirit of entrepreneurship among the women on Idjwi Island.
The close collaboration has allowed RWH and its members to realise their dream of rebuilding hope and dignity among women coffee farmers in the DRC.
In 2017, Marcline won the prestigious Robert Burns Humanitarian Award for her role in helping transform the lives of women in DRC.