We’ve developed what we believe to be one of the best speciality coffee subscriptions on the planet and at the best price.
Our coffee subscriptions also make great gifts for any occasion.
Excellent coffee and service. Highly recommend the monthly subscription.
Proof that I cannot fault this service - of the quality of the coffee - is that I have just increased the frequency of my subscription from one to two a month. That's possible because of being at home more, but I have no desire to buy coffee anywhere else!
Always great tasting coffee beans, delivered on time and at a good price, what's not to like.
I've just renewed my annual subscription, having been so pleased with every aspect of this fantastic service : superb product, fast and easy delivery, hassle free ordering, friendly and efficient customer services from people who clearly do their homework and take their business very seriously. I really look forward to my regular coffee bean delivery. I can't recommend this subscription service enough.
As with most things in our life, we stumbled across this company by accident. There is a maxim that the older you get, the less money you need. This is of course rubbish. You just get better at shopping. This is an excellent source of coffee. The subscription service provides what seems to be an ever increasing number of suppliers from different countries. We enjoy the variety, the tasting notes, the potted histories of the estates and employees. Recently I asked my daughter (the accountant) to produce a spread sheet for income and expenditure. The quarterly subscription has been entered as a fixed expense.
Our Delivery Policy
Where do we deliver?
We would deliver to Mars if we could – to reach the whole of the universe with good coffee, but it is not that simple – so for now we deliver to:
UK: Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
How long will it take?
We do not work at weekends so the term working day means Monday to Friday. If you place an order on the weekend it will not be sent out until Monday.
All orders placed before 13:00hrs 'normally' go out the same day. We do not guarantee orders go out the same day as ordered.
Royal Mail - You can order up to 2kg (7 x 250g bags) using Royal Mail first or second class - orders over 2kg will be sent using Interlink Next Day
UK Mail Next Day - using this service you can order up to 10kg (38 x 250g bags) will ensure your order gets to you the next working day once the order is despatched from the roastery.
If you use this service you maybe required to sign for the delivery unless you elect to take responsibility for loss if left in a safe place. You will receive an email update from UKMail with a one hour delivery window and using the consignment number you track your order.
How do we keep you updated as to the status of your order.
Once you have placed your order you will receive 2 status updates - they will be:
Order confirmation – this means we have received your order and the coffee is yet to be roasted.
Shipped confirmation – this means your order has left our roastery by your chosen method.
Do we meet our delivery deadlines?
We try our best to meet the delivery deadline quoted, but on the odd occasion a parcel can be delayed due to reasons that are out of our control.
Why don't we offer free postage?
Nothing is free in life. We know you all love free postage and sometimes we do offer it as part of a promotion, but it is our policy to charge for postage. We have considered offering free postage but the costs would have to be absorbed elsewhere by you the customer. We don’t hide our postage costs.
Missing, Damaged or Incorrect Orders
We try very hard to ensure you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.
Please note: Royal Mail does not class an international shipment as lost or missing for 28 working days unfortunately we can not take any action until this time has passed. During that time we recommend that you ask your local sorting office / post office if they've tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them. You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email. If your delivery still hasn't arrived after 14 working days and you have performed the above steps then please email us.
Change of Mind, Address and Cancellations
You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by emailing us at the address shown in the 'contact us' section of the website.
Your product must be complete and in 'as new' condition e.g. if you have opened the postal packet to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used and it must have the heat seal still in place. It should be returned with the original postal packet and packing note you received with it.
Please note that orders that have been ground to order (e.g - not whole roasted beans) may be exempt from our usual returns policy, as these represent a customised special order item. Any 'Free Gifts' received with the product must also be returned. Coffee Real will not refund the cost of postage incurred in returning a item.
If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.
We cannot cancel your purchase when:
The seal has been broken on any products, or the goods were a special order to your specification.
To qualify for a refund or exchange the product must be:
In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you have a coffee subscription with us please note that if you change your address and/or product profile in your account settings after the purchase date this will not update your current order, only future orders and thus you will need to notify us by email of any changes you wish to make.
How do you order?
- pick the subscription that is right for you
- choose the way you would like it to suit your brew method
- add your selection to basket
- leave the rest to us
What do you get?
One resealable 250g bag of freshly roasted coffee with each delivery that will arrive in a Letterbox friendly package along with QR code to access information on the featured coffee covering tasting notes, processing, varietals, farm location and overview. Access to our online step-by-step brewing videos to make sure you get the very best results.
When do you receive your coffee?
Our subscription coffee orders leave the roastery every Wednesday to reach you by Friday. Delivery is part of the subscription cost.
Every coffee bean that leaves our roastery is roasted to order (we hold no roasted stock) - all our subscription coffee is roasted the day it is dispatched - so fresh as a daisy.
This will depend purely on how much coffee you drink. We recommend dosing at 60g per litre – so one 250g bag will give you 14 x 10oz (295ml) cups – at around 34p per cup - depending on subscription.
Makes a great gift
Our subscriptions are a great way to surprise someone special for any occasion and it is also a great way to guide someone through the world of speciality coffee.
We’ll even hand write a special message from you to the lucky recipient on a Coffee Real card and send it out with the first coffee (just type what you need us to say in the information box at check-out).
Now all you have to do is subscribe.
NB: You will be unable to use any promotional discount code or redeem any Coffee Real BeanPoints on this product